Hi Community,
We have setup Afaria 7 SP3 environment and installed below components inside our firewall.
Afaria Server 7 SP3
Afaria API Service and Administartor
Enrollment Server
Certificate Authority
Package Server
Microsoft SQL Server as database
Configured Relay Server for Afaria Server, Enrollment server and Package Server and opened relay server port 80 to internet. We are not using Self Service Portal for device enrollment.
To enroll IOS device, in Afaria Admin I created a Policy for IOS and generated an enrollment code.
On IOS Device, installed Afaria application. Launched Afaria client app and entered Enrollment code that I generated in Afaria Admin. But I am getting a warning message as " Enrollment is incomplete. Refresh page to try again." and I do not see that device in Afaria Admin device list.
Am I following the right procedure to enroll device? What might be the issue for enrollment failure?
Also, could you please suggest on below queries?
1. Is one of SMTP Server connectivity or SMS Gateway mandatory for device communication?
2. Does device directly communicates to CA Sever? Because, We have our all our Afaria components behind firewall and As mentioned we configured Relay server to Afaria Server, Enrollment and Package Servers for devices to connect those servers. Does CA also need to be open to devices or will devices connect to CA only through Afaria Server?
Thanks for your time.
Regards
Narasimha