Hello Experts,
I am trying to enable push for an Agentry (6.x) application (CRM Mobile Sales) for iOS client. We are on Agentry version 6.0.38.3
I have configured the push scenario, exchange objects and data objects in the SMART config panel.
I have also configured the pushes in the Agentry application as shown in the attachment here.
I do see the push instances being registered in the Push monitoring queue for the given object however I do not see any push messages on the iOS device and I'm seeing the below "Communication Error" in the logs:
| 2014/02/06 12:37:35.775: | + User=testuser |
| 2014/02/06 12:37:35.775: | + User=testuser |
| 2014/02/06 12:37:35.775: | Original Business Object Push message 1 status changed to 'Trying' |
| 2014/02/06 12:37:35.777: | + User=testuser |
| 2014/02/06 12:37:35.777: | Message attempt 1 of 1 failure cause: 3 |
| 2014/02/06 12:37:35.789: | + Push=LeadsPush |
| 2014/02/06 12:37:35.789: | Message failure cause: 3 without a response |
| 2014/02/06 12:37:35.789: | + Server=Agentry |
| 2014/02/06 12:37:35.789: | + Push=LeadsPush |
| 2014/02/06 12:37:35.789: | Push 'LeadsPush': Client has failed to receive 1 push items, reason: communication error ... |
| 2014/02/06 12:37:35.790: | Push 'LeadsPush': No Push Error Steps to run |
| 2014/02/06 12:37:35.790: | Push 'LeadsPush': Client has failed to receive 1 push items, reason: communication error ... |
| 2014/02/06 12:37:35.790: | Push 'LeadsPush': No Push Error Steps to run |
| 2014/02/06 12:37:35.790: | + User=testuser |
| 2014/02/06 12:37:35.790: | Message failure cause: 3 |
| 2014/02/06 12:37:35.790: | + User=testuser |
| 2014/02/06 12:37:35.790: | Original Business Object Push message 1 status changed to 'Failed' |
FYI - The client session was connected to the server when this error occurred.
Could it be because of the Port settings for the Push config?
I read that the default port for Push communication from the server is 7001 but I'm unable to change it in the config (See attachment: Push Configuration)
Please share any ideas to get this working.
Thanks,
Vishal