Hello,
we have used Mobile Sales 2.0 with a Windows app for a while now. Our current issue is that sales reps won't see any historical sales order data on their devices.
Background
Due customer requirements, we need to make small changes to customer master data attributes and reload all customers from ERP to CRM. Then we ran delta loads (MAS_PARTNER followed by all other objects) to DOE, in which virtually all 5000+ customer accounts were compared. The delta load ran for about 3 days (some performance bottleneck we haven't located yet).
During the delta load, data on devices was inconsistent. Accounts were missing and all transaction data disappeared. After the delta loads, all accounts and contacts are OK, save for a few. Data from activities (appointments, tasks) have reappeared, as they should. Only sales orders won't reappear. The sales orders exist in the backend and belong to active accounts and sales reps.
Settings and troubleshooting so far
We don't have any limitations for sales orders in CRM Sales Mobile configuration.
We've run delta loads for all objects in transaction SDOE_LOAD.
MAS_CUSTOMIZATION etc seem fine.
We've re-run initial load for sales orders from CRM.
In the test system, we've even reinitialized the whole CDS database on DOE and on the devices, then re-ran the loads.
Checked steps suggested in discussion
SAP CRM 2.0 initial load issue
Historical sales orders (those created before the master data reload) exist in the backend, but don't show up on the device.
If I change one of those historical sales orders in the backend, it gets sent to the device.
If I create a new sales order in the backend or on the device, it is saved and replicated just fine.
To sum it up, it seems DOE is unable to identify the sales orders relevant for replication.