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SUP Travel Expense Approval login issue

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Hi Guys,

 

We have configured Sybase Unwired Platform 2.1 and SAP NetWeaver Gateway 2.0 to use SAP Travel Expense Report application on iOS platform. SAP have upgraded their application to version 1.2.10. Now we have not changed any configuration as we were using lower version earlier and it was working fine. Now after re-registering the Application Connections in SCC , the login is not working for some of the user. Rest of the user are using the app as they were using it earlier.

 

Some of the users are getting "Error occurred during user activation" error in their mobile devices (Screen Shot attached). My doubt is as there not so much help from SCC logs and there is no error logs in Gateway server, how can I get the root cause of the issue? Please tolerate little knowledge in SUP as I am new to this technology . You can revert if you need more information from me, I shall happy to provide those as per my  knowledge.

 

Thanks,

Sukalyan


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